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Leverage Customer Feedback at most important touch-points

Boost sales, drive customer satisfaction & deliver great Experiences

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Automatically capture, manage & leverage Reviews & Customer Feedback

Drive customer centricity & accelerate growth

Capture high quality feedback

Simple, automated and user friendly tools to get more detailed and authentic Reviews & Customer Feedback.

Proactively Manage Feedback

Empower your team to take immediate action and to drive customer satisfaction, retention, upgrades, reviews and referrals.

Leverage Customers' Voice

Utilize Reviews & Customer Feedback to increase conversions, drive sales and build trust with social proof.

Improve based on Customer Insights

Gain real time actionable customer insights to improve the buyer journey and offer the best customer experiences.

Build the best Customer Experiences with Customer Feedback

How does it work ?

1
Interaction in touchpoint
2
Send Feedback Request
3
Capture Authentic Feedback
4
Manage Customer Feedback
5
Drive Growth & Improvements

Intuitive, simple and user friendly tools to

Collect Authentic Reviews & Customer Feedback.

Conversational & User Friendly

Intelligent, user-friendly and conversational UI that mimic human behavior to increase response rates.

Branding & Personalization

Customize and personalize surveys to match your brand, by adding a logo or background, or choosing an appropriate design and colour scheme.

Customize Last Survey Page

Customize the last page of the survey to encourage happy customers to engage and detractors to contact support.

Smiley Star Rating

Ask Customer Satisfaction questions on specific aspects to find out how well you’re meeting or exceeding customer expectations today.

Free-text questions

Improve the overall quality of your reviews by asking open-ended questions to receive detailed free-text answers from your customers experience.

Multiple Choice Tags

Make easier for customers to leave more feedback with tag keywords that help to better describe their experience.

Multichannel & Predictive Survey Requests

Listen to customers anytime, anywhere

Email

Send automated Email Feedback & Review Requests directly to customers.
Generate links to share your survey across any marketing channel.
Generate QR codes to collect Feedback in any offline touch-point.
Deliver your survey via text message to phone numbers you provide.

Real time Analytics & Customer Insights

Quickly understand customers at scale

Customer Insights

Gain actionable customer insights to improve the buyer journey and customer experience.
Get live survey results to help you monitor and react to changing service levels in real time.
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86% of buyers will pay more for a better brand experience, but only 1% feel that vendors consistently meet expectations (Oracle)

Reviews & Customer Feedback Management Tools

Take immediate action and improve Customer Experience

Actionable Customer Feedback

Facilitate your team to take immediate action to drive customer satisfaction, retention, upgrades, reviews and referrals.

Teams & Permissions

Invite members of your team to collaborate and make sure they only see specific information of the project they are working on.
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Real-time custom alerts

Focus on the most time-critical data by customizing your alerts based on questions or responses.

Route Feedback instantly

Integrate with your case management apps to improve team performance based and drive improvements.

Case Management Automation

Integrate with your case management procedures and apps to improve team performance.
Displaying reviews can increase conversion rates by 270% (Spiegel Research Center, 2017)

DISPLAY CUSTOMER FEEDBACK ON THE MOST IMPORTANT CONVERSION POINTS

Improve the buyer journey

Category pages

Boost conversions from category pages by highlighting star ratings and reviews alongside products.

Product Pages

Enrich your product descriptions with authentic feedback from customers by publishing product reviews directly on your product pages.

Connect to your favorite apps or build a new service around TrustFeed using our REST API.

Easy Integration

Shopify

Automatically collect & leverage Reviews and Customer Feedback from all your orders in your WooCommerce store.
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WooCommerce

Automatically collect & leverage Reviews and Customer Feedback from all your orders in your WooCommerce store.
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Rest API

Adapt TrustFeed to any flow touchpoint and business model or build a new service using our REST API.
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A dedicated team to succeed with Reviews & Customer Feedback

Support & Customer Success Oriented

Customer Success team

Dedicated team to help you get value from our technology and to ensure your company is always delivering great experiences.

Implementation Support

Our team can help you get TrustFeed up and running and ensure full operational integration.

24/7 Support

Get in touch anytime and a member of our team will support. We’ll ensure you and your company are never blocked.

CX Consulting

Need support to improve the customer experience in your organization. Our team have the end-to-end expertise to deliver.