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A user-friendly platform to leverage Reviews & Customer Feedback

Boost sales, improve customer satisfaction & deliver great Experiences

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Automatically capture, manage & leverage Reviews & Customer Feedback

Drive customer centricity & accelerate growth

Capture high quality feedback

Simple, automated and user friendly tools to get more detailed and authentic Reviews & Customer Feedback.

Proactively Manage Feedback

Empower your team to take immediate action and to drive customer satisfaction, retention, upgrades, reviews and referrals.

Leverage Customers' Voice

Utilize Reviews & Customer Feedback to increase conversions, drive sales and build trust with social proof.

Improve based on Customer Insights

Gain real time actionable customer insights to improve the buyer journey and offer the best customer experiences.

Build the best Customer Experiences with Customer Feedback

How does it work ?

1
Capture Authentic Feedback
2
Manage Customer Feedback
3
Leverage Customer Feedback
4
Drive Growth & Improvements

Intuitive, simple and user friendly tools to

Collect Authentic Reviews & Customer Feedback.

Conversational & User Friendly

Intelligent, user-friendly and conversational UI that mimic human behavior to increase response rates.

Branding & Personalization

Customize and personalize surveys to match your brand, by adding a logo or background, or choosing an appropriate design and colour scheme.

Intelligent & Automated

An smart, Intuitive and predictive solution to collect information that matters in the most relevant moment to increase response rates.

Easy Integration

Connect to your favorite apps, automate collecting customer feedback or adapt TrustFeed to any flow or business model.

Multiple & Meaningful Questions to get more & better Customer Feedback

Ask what matters to your business and customers

Smiley Star Rating

Ask Customer Satisfaction questions on specific aspects to find out how well you’re meeting or exceeding customer expectations today.

Free-text questions

Improve the overall quality of your reviews by asking open-ended questions to receive detailed free-text answers from your customers experience.

Multiple Choice Tags

Make easier and faster for customers to leave more feedback with tag keywords that help to better describe their experience.

Last Survey Message

Customize the last page of the survey to encourage happy customers to engage, detractors to contact support or easily add rewards at the end of the survey.

Multichannel & Predictive Survey Requests

Listen to customers anytime, anywhere

Email

Send automated Email Feedback & Review Requests directly to customers.
Generate links to share your survey across any marketing channel.
Generate QR codes to collect Feedback in any offline touch-point.

Real time Analytics & Customer Insights

Quickly understand customers at scale

Customer Insights

Gain actionable customer insights to improve the buyer journey and customer experience.
Get live survey results to help you monitor and react to changing service levels in real time.
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Displaying reviews can increase conversion rates by 270% (Spiegel Research Center, 2017)

DISPLAY CUSTOMER FEEDBACK ON THE MOST IMPORTANT CONVERSION POINTS

Improve the buyer journey

Category pages

Boost conversions from category pages by highlighting star ratings and reviews alongside products.

Product Pages

Enrich your product descriptions with authentic feedback from customers by publishing product reviews directly on your product pages.

Connect to your favorite apps or build a new service around TrustFeed using our REST API.

Easy Integration

Shopify

Automatically collect & leverage Reviews and Customer Feedback from all your orders in your WooCommerce store.
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WooCommerce

Automatically collect & leverage Reviews and Customer Feedback from all your orders in your WooCommerce store.
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Rest API

Adapt TrustFeed to any flow touchpoint and business model or build a new service using our REST API.
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86% of buyers will pay more for a better brand experience, but only 1% feel that vendors consistently meet expectations (Oracle)

Coming soon! Customer Feedback Management Tools

Take immediate action and improve Customer Experience

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Real-time custom alerts

Focus on the most time-critical data by customizing your alerts based on questions or responses.

Case Management Tools

Integrate with your case management procedures and apps to improve team performance.

Teams & Permissions

Invite members of your team to collaborate and make sure they only see specific information of the project they are working on.

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A dedicated team to succeed with Reviews & Customer Feedback

Support & Customer Success Oriented

Customer Success team

Dedicated team to help you get value from our technology and to ensure your company is always delivering great experiences.

Implementation Support

Our team can help you get TrustFeed up and running and ensure full operational integration.

24/7 Support

Get in touch anytime and a member of our team will support. We’ll ensure you and your company are never blocked.

CX Consulting

Need support to improve the customer experience in your organization. Our team have the end-to-end expertise to deliver.