How to measure customer satisfaction at any touchpoint?
The modern consumer is no longer a single-channel shopper.
Customers are now talking and writing about your brand across numerous channels simultaneously.
Capturing customer feedback and engaging with customers through a simple channel is not enough. By capturing feedback across multiple channels, organizations can gain a deeper and more holistic understanding at every stage of their customer journey.
New feature release: Link Surveys
Capture customer feedback anywhere and anytime with Link Surveys.
Link Surveys are the most flexible survey distribution method. With survey link URLs you can turn any customer touchpoint into an opportunity to capture customer experience feedback.
Share the survey link on social media, email it to respondents using your own email client, print it on a newsletter, QR and more.
How does it work?
1.- Login to your TrustFeed account
2.- Quickly create a user friendly survey
3.- Copy your survey link
4.- Share it anywhere you want
5.- Get insights in real time
That’s it! You can start improving your business and taking the best decisions based on customer feedback.
We’ve built a user friendly Customer Satisfaction Survey, that you can get up and running in under 5 minutes.
If you have more time and want to add a few questions or further customize your survey, you can easily do it from your account.
Get enhance survey security!
Keeping your data safe is a priority for us. Thus, all surveys use secure links (https) by default.
We can’t wait to see all of the innovative ways you use these new feature to collect more authentic reviews and customer feedback.
Got any ideas to improve? We’re listening. Get in touch and let us know how we could make this feature even more useful.